Welcome to the Lombok Loop, a thrilling 4-day, 3-night motorcycle adventure that showcases the beauty of Lombok, Indonesia. This document outlines our refund policy, designed to be fair, clear, and straightforward, ensuring that all travelers are fully informed about the terms of their booking.

Deposit and Payment

  1. Reservation Deposit: To secure a booking for the Lombok Loop tour, each traveler is required to pay a non-refundable deposit of 520,000 IDR using our online payment links. This deposit confirms your reservation and is applied toward the total cost of your tour.
  2. Final Payment: The remaining balance of the tour price must be paid in full in cash or bank transfer before the commencement of the tour or at the designated briefing point on Day 1. Details of the remaining balance and payment methods will be provided upon reservation.

Cancellation and Refund Policy

  1. Cancellation by Traveler:
    • More than 30 days before the tour start date: Travelers who cancel their booking more than 30 days before the tour’s start date will receive a full refund of their deposit amount.
    • 30 days or less before the tour start date: Travelers who cancel their booking 30 days or less before the tour’s start date will forfeit their deposit but will not be liable for any additional payments.
    • Failure to arrive: Travelers who fail to arrive without prior cancellation notice will be liable for the full tour cost.
  2. Cancellation by Us:
    • In the unlikely event that we must cancel the tour due to unforeseen circumstances (e.g., natural disasters, political unrest), travelers will be offered a choice between a full refund of all payments made or an alternative tour date, subject to availability.

Modifications by Travelers: If you wish to modify your booking (e.g., changing dates), we will make every effort to accommodate your request, subject to availability and any price adjustments. Modification requests must be made by contacting our bookings team directly or in writing at least 14 days before the scheduled tour start date.

Insurance: All travelers are strongly recommended to purchase comprehensive travel insurance covering cancellations, medical expenses, personal accident, personal luggage, money and public liability before embarking on the Lombok Loop tour. All travelers are responsible for their own insurance coverage and need to ensure that the policy covers motorcycle activities.

Liability: We accept responsibility for ensuring that all parts of our contract with you are properly performed except in cases of force majeure. This does not apply to any separate contracts that you may enter into for services or activities that are not part of our tour package.

Complaints: Should you have any complaints about any aspect of your tour, please bring them to our attention immediately so we can attempt to rectify the situation. Complaints not resolved on tour should should be communicated with our booking or support team immediately.

Acceptance of Terms: Payment of your deposit constitutes acceptance of these terms and conditions. It is your responsibility to read and understand this policy fully. By paying the deposit, you agree to be bound by this refund policy, including the cancellation and modification terms.