Lombok Loop Tour Privacy Policy

Introduction

At Lombok Loop, we are committed to protecting the privacy and security of our travelers’ information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights regarding your information. This policy applies to information collected through our website, during the booking process, and any other interactions you may have with Lombok Loop.

This Privacy Policy is issued by PT FEEL LOMBOK INDONESIA (“We”, “Us”, “Our”), the owner and operator of the Lombok Loop tour.

Who Are we?

Lombok Loop is a brand name under PT FEEL LOMBOK INDONESIA, a company dedicated to delivering unparalleled travel experiences that showcase the beauty and thrill of Lombok.

Bookings are made directly with our team (WhatsApp or [email protected]), and payments are made directly to Us.

This website is built and managed by Peak Pursuits Limited (New Zealand), which processes website data on our behalf. See “International Data Transfers” below for the data this covers.

This Privacy Policy applies to the Lombok Loop website and our booking process.

• The Website Manager (Data Processor): Peak Pursuits Limited (New Zealand) builds and manages this website and processes website data on our behalf.
• The Tour Operator (Data Controller): PT FEEL LOMBOK INDONESIA (Indonesia) receives your booking details to organize your tour, manage safety, and provide on-ground services.

When you make a booking, you consent to your information being collected by PT FEEL LOMBOK INDONESIA for the purpose of delivering your tour.

Our Company Information

• Public Name: Lombok Loop
• Legal Name: PT FEEL LOMBOK INDONESIA
• Website address: https://lombokloop.com

Our Commitment

At PT FEEL LOMBOK INDONESIA, we are committed to offering not just a journey but an experience, ensuring every traveler leaves with lasting memories. Our dedication extends beyond the adventures we curate; it encompasses our respect for your privacy and the security of your personal information. As stewards of your trust, we are dedicated to transparency and responsibility in all our operations, guided by our values and the laws of Indonesia.

Data Controller and Processor

PT FEEL LOMBOK INDONESIA is the data controller for tour-related activities and information, and for the data collected through this website. Peak Pursuits Limited acts as the website manager and processes website data on our behalf.

Information Collection

Personal Information: We collect personal information that you voluntarily provide to us. This includes but is not limited to your name, email address, phone number, payment details, and any other information necessary to secure your booking and enhance your travel experience.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Payment: You do not pay through this website. Payment is made directly to Us as directed in your booking confirmation, typically in cash on arrival. If you booked through a third-party platform, that platform handles your payment under its own terms and privacy policy.

Information Collected During Bookings

When you book a tour with us, we collect certain personal information as part of the booking process. This information includes but is not limited to:

• Full Name
• Email Address
• Country
• City
• Phone Number
• Payment Information (a record of what you have paid, as needed to manage your booking)
• Additional information: such as dietary requirements and pickup location so that we can facilitate the tour.

In addition, to provide you with a seamless travel experience, we automatically add your email, full name, country, city, and phone number to the Lombok Loop mailing list managed through Mailerlite. This mailing list allows us to send you important information about your upcoming tour, as well as helpful tips and additional information about traveling in Lombok.

You can unsubscribe from the mailing list at any time by using the “unsubscribe” link in our emails or by contacting us directly.

Bookings Through Third-Party Platforms: If you book through a third-party platform, that platform’s privacy policy and payment terms apply to the details you give it. Please review its privacy policy for further information.

Embedded content from other websites

Articles or page on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

International Data Transfers

We are based in Indonesia, and our website manager, Peak Pursuits Limited, is based in New Zealand. By using this website or booking with us, you acknowledge and consent that:

• Website data (described below) is processed in New Zealand by Peak Pursuits Limited, which builds and manages this website on our behalf.
• Your booking details and essential travel details (Passport, Emergency Contact) are sent to Us (PT FEEL LOMBOK INDONESIA) in Indonesia for operational use.
• Some of the services we use, such as MailerLite for our mailing list, may process your data in other countries under their own privacy policies.
• Stay22 and Travelpayouts may process data about your visit in other countries under their own privacy policies.

Website data means the information this website collects when you use it: the name, email address and message you send through our contact and enquiry forms; the name, email address, website, IP address and browser details you leave in comments; and usage data, such as your browser, device and the pages you view, collected by Google Analytics. Scripts from Stay22, Travelpayouts and Grow (grow.me) also run on the site; see Cookies and Tracking Technologies below.

You consent to these cross-border transfers as they are necessary to run this website and to perform your tour contract.

Third-Party Services

Affiliate Partners

Our website contains affiliate links to third-party products and services from partners like Stay22, Booking.com, GetYourGuide, Viator, Heymondo Insurance, and others. When you click on these links and make a purchase, this website may earn a commission. These affiliate partnerships are in place to recommend valuable products and services to you.

Stay22 (Let Me Allez and Nova)

This website runs a script from Stay22 that adds affiliate links and Stay22’s accommodation tools, including its Nova feature, which can open a Stay22 search when you click on a blank part of a page or on an internal link. When you visit a page or use these links, Stay22 collects technical details such as your IP address, browser, device type, operating system and time zone. It may also record whether you are a new or returning visitor, the region you are in and whether you have already seen one of its promotions. If you book through one of Stay22’s partners, that partner tells Stay22 about the booking, such as its value, date and location. Stay22 uses this information to provide analytics and to show booking options relevant to your region, and it may process the information in other countries, including the United States and Europe. Stay22 Technologies Inc. explains this in its Privacy Policy and Cookie Policy. You can contact its Privacy Officer at [email protected].

Travelpayouts

This website also runs a script from Travelpayouts (operated by Go Travel Un Limited, Hong Kong), which manages travel affiliate links on our pages. Travelpayouts and its partner sites may use cookies or similar browser storage, and may collect technical details such as your IP address, browser and device details, the page you came from and the links you click. Its Privacy Policy and Cookie Policy describe how it handles data, and you can contact it at [email protected].

Google Analytics Events

When you click certain links on this website, such as an affiliate, WhatsApp or email link, a brochure download or a form submission, we send a small event to Google Analytics. Each event records the type of click, the partner or destination, and where on the page it happened. Events do not include your name, email address or any other personal details you enter. Google Analytics still collects the usage data described under Website data above.

Embedded Content from Other Websites

Content on our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited the other website and may collect data, use cookies, and monitor your interaction.

Visitor comments may be checked through an automated spam detection service.

Use of Information

Your personal information is used to process your booking, manage your tour experience, communicate with you (including sending booking confirmations, travel information, and updates about our services), and improve our services. We may also use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Sharing of Information

Third-Party Service Providers We share necessary data with trusted third-party providers who support our operations, such as:

• Website Management: Peak Pursuits Limited (New Zealand), which builds and manages this website on our behalf.
• Email Marketing: MailerLite (to send your pre-trip information and updates).

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or transfer your personal information, as well as the right to object to certain processing activities. If you wish to exercise these rights, please contact us using the contact information provided below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Analytics and Partner Tools (Your Choice)

PT FEEL LOMBOK INDONESIA operates this website and is the data controller. Peak Pursuits Limited (New Zealand) builds and manages the website and sets up these tools on our behalf, as our processor. Where the law of your region requires your consent, the tools below load only after you accept.

• Google Analytics: usage data such as the pages you view, your device, browser and approximate location, plus clicks on affiliate, WhatsApp and email links.
• Stay22 (Let Me Allez and Nova): affiliate links and accommodation tools, described under Third-Party Services above.
• Travelpayouts: manages travel affiliate links, described under Third-Party Services above.
• Grow (grow.me): a content and audience tool from Mediavine. Its scripts store identifiers in your browser and connect to Grow and Mediavine servers and to services such as Recombee (content recommendations) and the Unified ID 2.0 service.
• Cloudflare: serves this website and runs Cloudflare Web Analytics, which Cloudflare describes as cookie-free. It loads for everyone.

Visitors in the EU, EEA, United Kingdom and Switzerland see a banner, and Google Analytics, Stay22, Travelpayouts and Grow do not load unless you click Accept. If you click Decline, none of them load. Visitors elsewhere, including Indonesia and Australia, get these tools by default and can switch them off at any time. If we cannot tell where you are, we show the banner.

Outside those regions we rely on our legitimate interest in understanding how this website is used and in funding it through affiliate commissions, as Indonesia’s Personal Data Protection Law (Law No. 27 of 2022) allows. You can object at any time.

You can change your choice whenever you like with Cookie settings. We remember your choice in your browser (local storage, key ll_consent_v1) for 6 months. Declining after you accepted clears the Google Analytics cookies and the Stay22 and Grow identifiers those tools stored in your browser. To exercise your rights over data we hold, email [email protected].

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Affiliate Marketing Disclosure

Our website includes affiliate links. When you use these links to make a purchase or booking, this website may earn a commission. We only recommend products and services that we believe will add value to our customers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us via the details below.

Contact Us

For any inquiries, suggestions, or comments related to this privacy policy, please feel free to reach out to us through our contact details listed above. Our team at Lombok Loop is eager to assist you and ensure your experience with us is as thrilling and memorable as the adventures we offer.

Contact Information

• Website: www.lombokloop.com
• Email: [email protected]

Office Information

• Country: Indonesia
• City: Geresik Utara
• Zip / Post Code: 83362
• Street Address: Gersik Utara, Gelogor, Kediri, West Nusa Tenggara, Indonesia
• Additional Address Information: Feel Lombok

Effective Date: 27 October 2026