At Lombok Loop, we are committed to protecting the privacy and security of our travelers’ information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights regarding your information. This policy applies to information collected through our website, during the booking process, and any other interactions you may have with Lombok Loop.

Who Are we?

Welcome to Lombok Loop, the premier brand for unforgettable motorcycle tours in the breathtaking landscapes of Lombok, Indonesia. Lombok Loop is a brand name under PT FEEL LOMBOK INDONESIA, a company dedicated to delivering unparalleled travel experiences that showcase the beauty and thrill of Lombok.

Company Information

  • Public Name: Lombok Loop
  • Website address:

Our Commitment

At PT FEEL LOMBOK INDONESIA, we are committed to offering not just a journey but an experience, ensuring every traveler leaves with lasting memories. Our dedication extends beyond the adventures we curate; it encompasses our respect for your privacy and the security of your personal information. As stewards of your trust, we are dedicated to transparency and responsibility in all our operations, guided by our values and the laws of Indonesia.

Information Collection

Personal Information: We collect personal information that you voluntarily provide to us. This includes but is not limited to your name, email address, phone number, payment details, and any other information necessary to secure your booking and enhance your travel experience.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Payment Processing: For secure payment processing, we partner with Stripe, a leading online payment gateway, to handle all payment transactions. When you make a payment for your booking, you may be directed to a payment link provided by Stripe or our website may integrate Stripe’s payment processing services. By using Stripe, we ensure that your payment information is processed securely, adhering to the highest industry standards for data security and compliance.

Embedded content from other websites

Articles or page on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third-Party Services

Stripe: As part of our booking and payment process, we use Stripe as our payment gateway. Stripe specializes in providing a secure platform for processing payments online. When you make a payment, Stripe collects your payment card information and other necessary transaction data. Stripe’s use of your personal information is governed by their privacy policy, which we encourage you to review to understand how Stripe handles your information.

Visitor comments may be checked through an automated spam detection service.

Use of Information

Your personal information is used to process your booking, manage your tour experience, communicate with you (including sending booking confirmations, travel information, and updates about our services), and improve our services. We may also use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

How long we retain your data

f you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Sharing of Information

We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes without your consent. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information.

We utilize Stripe for payment processing, which encrypts your payment information using secure socket layer technology (SSL) and stores it with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Stripe follows all PCI-DSS requirements and implements additional generally accepted industry standards.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or transfer your personal information, as well as the right to object to certain processing activities. If you wish to exercise these rights, please contact us using the contact information provided below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us via the details below.

Contact Us

For any inquiries, suggestions, or comments related to this privacy policy, please feel free to reach out to us through our contact details listed above. Our team at Lombok Loop is eager to assist you and ensure your experience with us is as thrilling and memorable as the adventures we offer.

Contact Information

Office Information

  • Country: Indonesia
  • City: Geresik Utara
  • Zip / Post Code: 83362
  • Street Address: Gersik Utara, Gelogor, Kediri, West Nusa Tenggara, Indonesia
  • Additional Address Information: Feel Lombok

Effective Date: 13 February 2024