Introduction

Welcome to the Lombok Loop, a thrilling 4-day, 3-night motorcycle adventure that showcases the beauty of Lombok, Indonesia. This document outlines our refund policy, designed to be fair, clear, and straightforward, ensuring that all travelers are fully informed about the terms of their booking.

Payment

Reservation: As this tour is quite popular, we ask all travelers to pay the full trip fee in advance to secure their spot on the Lombok Loop tour.

Cancellation and Refund Policy

  1. Cancellation by Traveler:

Your booking secures a guaranteed spot on our limited group Lombok Loop tour. Since places are limited and tours often sell out, we’ve created a fair refund policy that considers both our travelers and the costs our team bares for prearranging food, accommodation, bike rental, and rider/guide wages.

For bookings made after 14th of September 2025:

  • Full refund up to 14 days before departure
    Cancel at least 14 days before your trip for a 100% refund.
  • Within 5 to 14 days before departure
    Cancel during this window for a full refund minus a 1,000,000 IDR cancellation fee to cover pre-arranged costs.
  • Within 5 days of departure or no-show
    Cancellations made less than 5 days before departure, or failure to show up, are eligible for a 50% refund..
  1. Cancellation by Us:
    • In the unlikely event that we must cancel the tour due to unforeseen circumstances (e.g., natural disasters, weather, etc), travelers will be offered a choice between a full refund of all payments made or an alternative tour date, subject to availability.

Legacy Bookings: For deposit-only bookings made before 14 September 2025, we will honor our previous refund policy: a full deposit refund within 30 days of booking, and non-refundable within 30 days of trip departure.

Modifications by Travelers: If you wish to modify your booking (e.g., changing dates), we will make every effort to accommodate your request, subject to availability and any price adjustments. Modification requests must be made by contacting our bookings team directly at least 7 days before the scheduled tour start date to avoid any fees.

Insurance: All travelers are strongly recommended to purchase comprehensive travel insurance covering cancellations, medical expenses, personal accident, personal luggage, money and public liability before embarking on the Lombok Loop tour. All travelers are responsible for their own insurance coverage and need to ensure that the policy covers motorcycle activities. A popular option with previous riders is HeyMondo for price & inclusions.

Liability: We accept responsibility for ensuring that all parts of our contract with you are properly performed except in cases of force majeure. This does not apply to any separate contracts that you may enter into for services or activities that are not part of our tour package.

Complaints: Should you have any complaints about any aspect of your tour, please bring them to our attention immediately so we can attempt to rectify the situation. Complaints not resolved on tour should should be communicated with our booking or support team immediately.

Acceptance of Terms: Payment of your deposit constitutes acceptance of these terms and conditions. It is your responsibility to read and understand this policy fully. By paying the deposit, you agree to be bound by this refund policy, including the cancellation and modification terms.